SOLUTIONS | NOC SERVICES
Unrivaled Support and Management
Does your current NOC offer 24/7/365 in-house support?
Do they respond to issues in minutes?
Is every incident treated as a top priority?
AQUABLUE’s US-based customer support team treats every incident, whether it’s informational or a circuit that’s hard down, as our number one priority to resolve.
Best-in-Class Customer Service and Support
While other companies separate and treat incidents indifferently, AQUABLUE is always quick to reply with information or acknowledge that our customer’s ticket was received, with an average response time of under 5 minutes.
Our team manages the time-consuming process of dealing with carriers so your teams don’t have to. Rather than spend hours trying to identify and diagnose problems, let us rectify issues in a timely manner for you to minimize downtime outage and keep your business running.
The AQUABLUE difference
Our persistence and determination set us apart in the industry. We not only resolve issues and incidents, we proactively stay ahead of them. We treat our partners with respect while also pushing them to be exceptional in the provision of the excellent service that we demand for our customers.
The AQUABLUE NOC team is always 100% transparent with customers and, barring major fiber outages, incidents are usually closed in a matter of hours.