Priscilla brings over a decade of telecom experience in Business Operations and Customer Service. She formerly was a Senior Customer Success Manager at Vonage, managing top customer accounts and in 2020 was responsible for closing over 100% to plan. Additionally, she ensured client alignment with Vonage’s Products and Roadmap in order to foster an exceptional experience for both customers and their employees.
Her career in telecom began in 2010 working for Hibernia Networks where she worked on all aspects of the business with roles ranging from Global Sales Assistant to Client Relationship Manager, and served as a Customer Account Manager at GTT when Hibernia Networks was acquired in 2017.
“I’m excited to be a part of AQUABLUE’s ambitious growth plan,” says Priscilla Grainger, Sales Operations and Client Support Director for AQUABLUE. “The way AQUABLUE has executed on its strategic expansion and become trusted by F100 companies for their extremely complex technology requirements in such a short time is impressive. My mandate is to build and drive the deployment of tools that will power our end-to-end model which will in turn excel our customers’ experiences and drive their successes.”
In her new role, Priscilla will act as the customer advocate and be responsible for onboarding and the client satisfaction program, core to AQUABLUE’s model, growth and expansion plan. Additionally, Priscilla will lead the integration of Salesforce to optimize processes and operations.
“We couldn’t be more thrilled that Priscilla has joined our team. Her career in the customer operations field has delivered exceptional outcomes at every level,” adds Chris Marino, CEO of AQUABLUE. “Her oversight and expertise will continue to evolve and improve delivering our customers expectations.”
ABOUT AQUABLUE, LLC
AQUABLUE is a leading integrated telecommunications provider delivering a new service model to respond to enterprises’ most complex connectivity needs. Designed-to-Perform, our solutions integrate bespoke infrastructure engineering, cost optimization intelligence and centralized management.
For over 25 years, the AQUABLUE team has designed and developed network solutions for the optimal procurement of mission-critical connectivity. Serving customers in healthcare, financial services, media and content, government, education, and large enterprises, AQUABLUE provides customized network design, deployment and account services to drive the highest levels of performance for customers. For more information, visit aquabluenetwork.com.
