Running the AQB US-based Network Operations Center (NOC) team is a 24x7x365 job. Byron Pollard is charged with resolving support issues as quickly as possible for AQUABLUE’s customers. When outages occur he leads the efforts to restore service, communicating with both vendors and clients and bringing resolution as quickly as possible. Below is an excerpt of a recent AQB Conversation we had with Byron.
Vice President of Network Operations,
What sets AQB’s NOC apart from others in this space?
What technology do you use to monitor and maintain the network?
How do you handle incidents and outages?
Tell us about a recent challenge.
How would you describe your role?
What skill set do you think is the most important for your job?
Let’s talk about your team.
What drives you in your role as head of the AQUABLUE NOC?